Jonas Software Acquisition of RBRO FAQs

Frequently Asked Questions (FAQs) for RBRO Solutions Customers

“We’re interested in the stability of our product and service providers. Is there a possibility that RBRO Solutions might be sold again?”
1. Jonas Software is a buy-and-hold acquirer of software businesses focused on holding and growing the companies they acquire. RBRO Solutions is no different. By being a part of Jonas Software, our customers can be confident knowing that RBRO Solutions is now a permanent part of a larger organization focused on ensuring world-class best practices, satisfying customers, and growing relevant products and services. Our organizations are a perfect match in terms of people, resources and expertise.

“Will we have to renegotiate our software and/or services contracts?”
- In most cases, RBRO Solutions contracts will not require any change. If any changes are required, we will provide additional direction.

“RBRO Solutions' products are critical to our operations. Will there be a commitment to ensuring uninterrupted continuity and ongoing development?”
- Our top priority when considering this acquisition was to help us expand our functional iManage capabilities with a company that was equally as entrepreneurial and customer-centric as we are. RBRO Solutions will continue to be focused on developing high-quality products that empower our clients to work better and maximize their iManage investment. By joining Jonas Software, our product development efforts will accelerate as we move quickly to grow our R&D capacity even further in the coming months. As businesses of all sizes continue adapting to change, it’s mission-critical to collaborate with a partner that can help keep up with the pace of demand. Jonas Software is a trusted partner that will help us deliver real business value.

“Will there be a change in leadership?”
- Howard Russell remains as CEO and the management team is unchanged.

“Will RBRO Solutions share my data and private and confidential information with other Jonas Software companies?”
- Since RBRO Solutions will continue to be a distinct entity, client information will remain private and separate from other Jonas Software companies. Your company’s data and confidential information will only be shared when executing services and shared only in the context of the service delivery and operations of our business. You can be confident that nothing has changed with respect to the security of your data.

“How will the change in ownership impact me?”
- This change enables RBRO Solutions to leverage Jonas Software’s best practices and experience as we seek to continue to grow and enhance our ability to deliver excellent service.

“What are the benefits to my business?”
- Your business will benefit from the added confidence that RBRO Solutions is in a more stable position now that we are backed by a large organization with an excellent reputation and a focus on helping our company grow its capabilities.

“Will the quote you gave me still be honored?”
- Our quotes and agreements will continue to be honored as per the terms. For unsigned agreements, terms may need to be updated as per Jonas Software’s best practices and on a case-by-case basis.

“Will there be any staffing changes that might affect me?”
- No staffing reductions which might impact service delivery are currently planned.

“Who do I call if I have a problem or concern?”
- As per usual, RBRO Solutions’ support team is ready to assist as needed. The RBRO Solutions sales and consulting teams will continue to work diligently to meet the needs of our customers and prospective customers.

“Does the legal name of the company change?”
- The name of the company will not change.

“To whom should invoices be sent now?”
- You can continue to send invoices to finance@nullrbrosolutions.com, and based on the payment terms already set out. When changes are made to this process, you will be provided with new instructions.

“Are contracts and purchase orders currently in place still valid? If so, for how long?”
- All contracts remain valid as per the terms.