haven

Your best defense.

Keep users working during any outage.

Welcome to HAVEN, the RBRO business continuity solution. HAVEN is a cloud service that provides rapid access to iManage content in the case of a significant event that prevents users from accessing their Work product through normal means.

With HAVEN, users can keep working while leaving IT resources with the freedom to focus on quickly restoring normal access.

Rapid Access to DMS Content

The realities of disasters are uncontrollable. The immense responsibility to keep users working during access disruption requires a reliable solution. Prepare for the unexpected with the solution that ensures iManage users have uninterrupted access to business-critical content when access to iManage is interrupted due to crisis situations.
- Abundant data storage with an average of 8GB per user with a shared pool adjustable based on usage (overages calculated against the firm’s total rather than individual users)
- Optimized usage of storage
- Secure storage in a cloud environment

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Haven Key Features

- Dual Factor Authentication to ensure only relevant users have access
- Retrieve and store user-related data from iManage at regular intervals
- Facility to download the documents stored in HAVEN (immediate access)
- Validation for HAVEN environment for QC
- Enable and disable HAVEN: Switch over to HAVEN and back to iManage
- Purge dormant content for optimized use of storage
- Direct control over HAVEN administration
- Auto scalability: Facilitate rapid access for thousands of users upon switch-over

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Frequently Asked Questions

What content will be available through HAVEN?

Typically, HAVEN stores all iManage content from matters that contain information, which was created or modified in the last 90 days.

Can I test Haven prior to a legitimate incident?

Yes. Your HAVEN administrator can define which users are part of the test team. HAVEN can be activated in test-only mode, which functions similarly to full activation but with notifications and availability limited to the selected users.

How do users know to use HAVEN when there is an incident?

HAVEN sends alert notifications either via email or SMS with clear instructions for users to follow.

Can I choose where my data resides?

Yes. RBRO currently has data centres in multiple regions. New data centres can be quickly brought online as required.

Is data encrypted at rest and in transit?

Yes. Data is encrypted at rest using Azure encryption. Data is encrypted in transit using SSL/TLS 1.2 certificates at 256bit.

What security standards do you adhere to?

HAVEN adheres to CIS Benchmark standards: ISO27001 and SOCS2.

Can HAVEN operate through commercial firewalls?

Yes, this can be achieved through Azure's Hybrid Connection manager which uses industry-standard web sockets.

Will HAVEN affect my live system performance?

We do not anticipate any performance impact from regular use of HAVEN. As a precaution, your HAVEN administrators will have the ability to terminate any synchronization process currently in place. It is possible for HAVEN synchronization.

RBRO’s approach is the only way that I can think of to do a [cloud migration for a] firm of any size... RBRO’s solution gives you the luxury of testing fully before going live.

JOHN M. CARROLL, CIO
TAFT STETTINIUS & HOLLISTER LLP
Working through complex issues under very tight deadlines, the RBRO strategic consulting team provided exceptional support. Their resourcefulness and commitment to each task we presented was invaluable.

CHRIS FRAZIER, SYSTEMS ANALYST
AKERMAN LLP

RBRO Solutions is a premier iManage partner supporting clients and other iManage partners with a full suite of products and services, from consulting, planning and design, to implementation, training and a host of on-demand and specialized solutions. And, with over 30 of our own intelligent software solutions that add power to iManage Work, we are unrivaled in ensuring our clients get the maximum benefit from their iManage investment.